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About Jewelry

✦ What types of jewelry do you offer? 

We offer a wide range of jewelry of exclusive jewelry pieces for Engagement, Wedding, Daily Use, Ceremony, including our collection of Adjustable Engagement Rings.

✦ Are your jewelry ethically source? 

We craft our jewelry with conflict-free alternative stones, ensuring that each piece upholds both ethical values and affordability, so you can wear beauty with a clear conscience and a full heart ❤︎

✦ Do you have a Size Guide? 

We have a Ring Size Chart available inside of each product page to help you find the perfect fit 💍

✦ How do I care for my jewelry? 

To keep your jewelry looking its best, avoid exposure to water, perfumes, and chemicals. Store your pieces in a dry place and clean them regularly with a soft cloth. For more tips, visit our Jewelry Care page ❤︎

✦ Are there any special instructions for Adjustable Rings? 

When adjusting your adjustable ring, please handle it with care and only when necessary. Too much pressure can deform the delicate handmade design. A gentle touch will keep it looking beautiful. 💍✨

✦ What are your stones made of? 

Our rings are made from conflict-free materials. We use high-quality conflict free simulated diamonds, which are man-made stones that look just like diamonds and shine brilliantly ✨

✦ Will your jewelry turn my finger green? 

No have to worry, our rings won't turn your finger green :)

About Shipping

✦ Do you offer free shipping? 

Good news! We offer free shipping on all orders ✈️

✦ How long does shipping take? 

Shipping times vary depending on your location. Typically, orders are processed within 1-5 business days and shipping takes 4-9 business days (UK). Please note that our rings are handmade, which involves a meticulous manual process to ensure the highest quality. This craftsmanship may extend the processing time slightly, but it guarantees that you receive a beautifully crafted piece.

✦ How can I track my order? 

You can track your order by visiting our Order Tracking page and entering your order details.
After confirming your order, you will receive emails updating you on each step of the process. This includes the start of processing, shipping, and when your order is out for delivery. If you do not receive these emails, please check your spam folder

About Support

✦ How can I get in touch?

You can us via email at care@koashine.com or through our Contact page 👩🏼‍💻

✦ What are your customer service hours? 

Our customer service team is available Monday through Friday, from 9 AM to 5 PM (GMT).

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