✦ Shipping Process

We require between 1-5 working days on average (Personalized Jewelry - 3-8 business days) to fulfill your order and transport it

to our carrier's sort facility.

Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock

availability issues.

Once your order has begun processing through our shipping department we are

unable to make any changes (including address changes). We will only ship to the

address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays or

holidays. Once your order has shipped, you will receive a Shipping Confirmation

email.

For orders with multiple items, products may be shipped separately and received on

different dates due to the difference in manufacturing partners’ locations.

✦ Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided

nor guaranteed. These are our estimates for your reference:

UK: 4 - 9 business days
Europe: 6-12 business days
USA and Canada: 6 - 11 business days
Australia, New Zealand: 7 - 10 business days

For Emmeline Necklace:

UK: 7 - 14 business days
Europe: 7 - 15 business days
USA and Canada: 8 - 15 business days
Australia, New Zealand: 8 - 15 business days

*Note: The days listed above are only estimates in business/working days and do not

include our 1-5 day processing time.

While we will do all that we can to make sure you order is delivered on time, KOA cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

✦ Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties and/or customs

clearance fees, which are levied once a shipment reaches the recipient's country.

These fees are the sole responsibility of the recipient. KOA has no control over

these charges, nor can KOA predict what they may be. If a shipment is refused

and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.

✦ Lost/Stolen/Damaged Packages:

KOA is not responsible for lost, stolen or damaged packages. If your tracking

information states that your package was delivered to your address and you have

not received it, please report it and/or file a claim with your respective shipping

carrier.

Note: We utilize the timestamp information from the tracking link and delivery

confirmation from the carrier when reviewing damage or return requests and we may

not be able to honor your claim if it is not reported.

✦ Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

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